Posts tagged ‘Organizational Behavior’

Workplace Politics and its affect of Organizational Culture !!!

Introduction

Politics will always be a part of organizations so long as people are involved. Organizations that are overrun with politics, however, will sooner or later take their place among the also-rans. Political decisions encourage hypocrisy, secrecy, deal making, rumors, power brokers, self-interests, image building, self-promotion, and cliques — not a receipt for effective teamwork.

Understanding Office Politics

Workplace politics is not new, particularly in countries like India and tragedy is that most of the time “HR Department” is a center of such activities. Anyone who has ever had any job, anywhere, knows that the dynamics among those who are part of the work environment play an important part in how a business is run. Apparently office politics is an increasing problem according to a study by Accountemps. “Eighteen percent of an administrator’s time — more than nine weeks out of every year — is spent resolving conflicts among employees” (“Surviving Office Politics.” Talent Scout. April 16, 1998).

Besides causing problems for the individuals who work together, the end result can be far more devastating. Employees and managers who must concentrate on the political aspects of work may have less time to pay attention their jobs. This translates into financial loss, which may in turn translate into job loss.

Office politics is something most people recognize when they see it in action, but find difficult to define. “Office Politics: Do You Play or Pass” defines it as “…the use and misuse of power in the workplace” (Alesko, Michael. “Office Politics: Do You Play or Pass,” Today’s Careers).

Avoiding Office Politics

Yesterday, as I was interacting with one of the senior guy in one of the well known company in Bangalore, as per his suggestions, if you cannot avoid work-place politics, we a part of it. Well, that was really shocking. My point is very clear:

If you don’t know the problem; you are INNOCENT. If you know the problem, but don’t know the solution; you are IGNORANT

If you know the problem, you know the solution, but you don’t want to use or implement; you are a CULPRIT.

Like every problem, there is a solution to workplace politics as well, provided you want to be fair in your dealings. To reduce the impact of politics in your organization, consider the following:

Stress Performance. Rewards must be earned –not granted in return for favors. Base promotions, assignments and pay increases on performance. This implies that you must develop a reliable basis for measuring performance.

Accept recommendations based upon their merits — not on whether you personally like persons making the recommendations.

Reject recommendations because they are unsound — not because persons making the  recommendations have a history of fighting your proposals.

Communicate everything. Secrets keep organizations sick. Open communication about promotions, new plans, changes, and bad news — anything that affects the workplace — makes it hard for rumor and innuendo to thrive.

Managers who fully explain their decisions help immunize their culture against deal making and favoritism.

“It is sometimes tempting,” said a manager, “to make a deal with the devil. To tell you the truth, I’ve thought about buying off the leader of the opposition by offering her a good promotion.”

Of course the long-run result of a deal with the devil is the loss of your soul.

Another leader reported, “I knew he was not the best qualified, but I can depend on him to support me and to do what I ask him to do.”

Such political decisions by the leaders crush teamwork and commitment to the overall good.

A short list for reducing politics is:

  • Measure performance.
  • Pay off on performance.
  • Publicize performance data.
  • Reveal the reasons for decisions.
  • Openly consider all good ideas.
  • Shun deal making.
  • Do not enter into secret deals.
  • Avoid all political behavior.

Conclusion

It is easy to blame the system. It is easy to blame others for your faults. Lets not do that and create a competitive and challenging workplace environment.

Generally people who don’t have any work to do, they get indulged in “Workplace politics”. And it is said and painful to say that most of the time HR Professionals and trainers are part and parcels of such politics. As such it self, HR Professionals in
India are not as productive as their counterparts in US or UK or other European Countries, so lets be away from this game of “Workplace Politics”

Sanjeev Sharma

(Pune-India)

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December 5, 2008 at 04:44 Leave a comment

Workplace Politics Is Not a Game

by Rick Brenner

We often think about “playing the game” — either with relish or repugnance. Whatever your level of skill or interest, you’ll do better if you see workplace politics as it is. It is not a game.

Game ballsWe all know that workplace politics can affect our level of success and even happiness. Whatever your skill level, you’ll do better if you recognize that workplace politics isn’t a game in the usual sense. Understanding how it differs from sports or parlor games can enhance your chances of success.

Games vs. Politics
How to Deal with the Difference
A real game has rules that everyone follows. In politics, the rules change and they’re open to interpretation.
Appealing to precedent or to others’ sense of fairness doesn’t work. Think beyond precedent. Even though Martin’s request was denied, your own might be approved.
A real game has referees and judges. In workplace politics, there are no officials and there is no appeals process. Participants do whatever makes sense to them.
Seeking justice is a waste of time. Instead, try to achieve your goals by staying within your own ethics.
A real game has periods of play and rest — four quarters, nine innings, half time, a seventh inning stretch. Workplace politics is 24/7. It can be an extreme endurance test.
Monitor your own energy reserves. Avoid being consumed by the passions of the action. Rest when you can.
A real game has finite duration — eventually, the game ends. Workplace politics is endless. As long as the organization exists, and you work there, you participate in its politics.
Be aware that people might remember anything you do. Don’t do anything you would want to cover up later. Even if you’re never discovered, the knowledge can be a burden.
A real game has fixed teams of uniformed players. In workplace politics, there might be alliances, but they’re changeable, and you can’t always tell who’s on which team. Some people play for multiple teams.
Even people you trust can be more loyal to themselves than to you. You yourself might someday have to do something like that. Understand and accept that this can happen, and that we all do the best we can.
In a real game, the teams are similar in size, structure and mission. Each team scores in roughly the same way. In workplace politics, the factions differ markedly in size, power, and mission.
The resources available to political alliances are unique and unpredictable. Success depends on learning to use what you have, rather than acquiring what you think you need.
A real game has spectators who watch but who don’t actually play. In workplace politics, there are no spectators — we’re all affected by what happens. Some of us participate actively, some passively, but we all participate.
Playing for the audience is futile — most people are too busy with their own stuff to watch you. Only one person is truly worth impressing — yourself. Behave in ways you can be proud of.

Politics and games are similar in one important way — winning a game requires skills specific to that game. To be successful politically, we must learn to see things as they are. And we can begin by realizing that workplace politics is not a game.

December 5, 2008 at 04:40 Leave a comment

Purpose, Teamwork and Culture: Management and the vital trio of purpose, teamwork and culture in business

Taken from: http://www.thinkingmanagers.com/management/purpose-teamwork-culture.php

Three of the most basic and critical questions in management are:

(1) Who’s in charge here?
(2) How much power should they possess while they stay in charge?
(3) And how long should that stay endure in the event of failure?

The standard answers are clear:

(1) A single, designated person, subject to collective oversight
(2) As much power as they want
(3) No time at all.

The standard practice, however, is somewhat different. The following real-life case history can also stand as an interesting test for any would-be board chairman. What would you do if, having appointed a new managing director to lead a troubled company out of the dark and into the light…

In Year One, he closes several operations, fires 50 people – and the company, after related charges, loses $4.4 million. Never fear, in Year Three he assures you and everybody else that ‘We successfully turned the company round’. Profit that year is $3.6 million, followed by $5.7 in Year Four. The next year, though, the recovery reverses, and 46 more staff are removed from the roster.

That doesn’t prevent 79 more forced departures in Year Six, together with a $7 million loss – and more closures. In Year Seven, your chosen boss announces his fourth major reorganisation in seven years, splitting the company into three. He reassures you, again, that the company, ‘in my opinion, has turned’ – and still he remains in the job.

THE UNFILLED GAP
Would you, as chairman, have retained the services of such a spectacular non-performer? Who did? The awful answer is the man himself. The company is Unisys, whose boss, James A. Unruh, combines the posts of chairman and chief executive. All the figures, for losses of money and jobs, need multiplying by 100. Thus in Year Six, Unisys lost $700 million and 7,900 employees. Over the past decade, its shareholders have lost an annual 11.4% on their investments. On any reading, this mournful series of events shows (a) that Unisys has totally failed to fill the vast gap created by the collapse in its sales of mainframe computers: and (b) that the critics of downsizing in general are right in this specific case. Each successive reduction in the capacity of the organisation merely set the stage for the next decline – and at long last, in June, for Unruh’s departure.

Turn to another company, and to a report in the same issue of the Wall Street Journal, and you find that SBC Communications ‘is the only Baby Bell that hasn’t resorted to massive lay-offs to trim its work force’. Its double-digit percentage rises in annual profit have led the telecoms industry despite lack of cutbacks – or is it because of a policy which has earned the company ‘loyalty among its employees’? You won’t find much loyalty at Unisys – or at another telecoms group where, according to a middle manager in Europe, ‘Nobody here has a clue what the strategy is’.

That group, the giant AT&T, is now planning to join SBC (in origin, an AT&T division) in the largest merger in history – $50 billion plus. The two share a common feature with Unisys: in all three cases the chief executives are also chairmen, and their near-absolute power appears to be independent of success – or failure. The CEO of AT&T, Robert Allen, has even clung to power in a bizarre interregnum before an outside appointee takes over. Yet the company has lost shareholders 16% of their capital since end-1995, while market share in the long-distance trade has been slipping. The fundamental questions raised at the start, which apply to appointments at every level, have received the same wrong answers as at Unisys. (1) The wrong person was appointed; (2) given excessive power; and (3) allowed to survive too many proofs of his unsuitability.

(1) and (3) certainly don’t apply to Edward J. Whitacre, Jr. of SBC. But what about (2)? He manages in dictatorial style (‘spare on words, long on action and powerful in execution’), says the WSJ. The same paper reports a pregnant saying from a manager whose company was acquired by SBC: ‘We have a joke about SBC’s management: It’s “Ed Says”. Anytime you ask why a particular decision was made, it’s “Ed Says”. That’s it’.

Given a choice between ‘Ed Says’ and Unruh’s rule, anybody would settle for Ed. An effective dictator has to be superior to an ineffective one. But that doesn’t settle the power issue. Is dictatorship justified by results? Does one-man rule have a better record than collective, collegiate management? Is the award of absolute power consistent with modern management necessities?

INSUFFICIENT ATTENTION
It’s doubtful whether any of these questions trouble the minds of boards deciding on the appointment of a chief executive. Indeed, making the choice ‘is frequently carried out with insufficient attention – particularly with regard to investigation of the chosen candidate.’ The quotation comes from Taking Charge, in which two researchers for the Judge Institute of Management Studies at Cambridge investigate what makes CEO succession work.

As one selector told the researchers, commissioned by the head-hunters, Saxton Bampfylde International, ‘The more I do of these things, the more I’m conscious of the fact that all of them have to do with the effect of people on other – with relationships between people.’ That being so, personal style is crucial, especially since among ‘the most urgent tasks facing the new CEO… is that of establishing an executive team with which he or she can work effectively.’ Teamwork hardly fits with ‘Ed Says.’

Each task is different, though. In crisis, an Ed could be essential. It’s a matter of horses for courses – which is why making the choice comes third of the ten stages that are recommended in Taking Charge:

1. Planning – agree on what the job entails.
2. The search for candidates – where they come from may determine where they take you.
3. Making the choice – a considered judgment, please, not a whirlwind romance.
4 & 5. Appointment and interregnum – the decision is made (and fresh uncertainties begin).
6. Starting work – new CEOs should look before they leap, gathering information relentlessly.
7. Orientation – relationships are the heart of the matter.
8. Team-building – knowing who to replace (and when to button your lip).
9. The strategy review – learning and giving ownership.
10. Implementation – establishing and communicating the new leadership.

In my view, the key stages, after the right person has been carefully picked, are 6, 8 and 9, which mesh closely together. Bob Baumann made this point powerfully in describing his first months at SmithKline Beecham (previously reported in Thinking Managers). The process of gathering information, by asking people at all levels about their perceptions of the company, its strategy and their particular roles, gives insights into both colleagues and the corporate condition; begins a working relationship with individuals; and starts along the road to full-blooded teamwork as the senior executives re-examine the strategy with their new leader. The vital trio of purpose, teamwork and culture are all involved.

Something’s missing from the ten stages, though. Taking Charge assumes that the new boss will have a separate chairman – which wasn’t true, as noted, in the three cases set out at the start. The researchers quickly found that the chairman-CEO relationship is loaded with potential for trouble. To quote one interviewee, ‘the chairman lives in a world where quite clearly he is the most important guy in the company. Now I live in a world where the CEO is the most important.’

But the issue of importance is irrelevant. Purpose is all. The prime task of the chairman, as the first among equals on the board, is to agree on the overall targets by which the CEO and his executive colleagues will be judged (‘agree on what the job entails’). The second task is to relate the strategy adopted by the executive team to those targets. The third task is to judge the CEO on his performance as the actual results come in – of which more later.

The final task for decision-makers, after making that diagnosis is to agree on a vital prognosis. Can the incumbent take the company forward, or is another change needed? If so, the sooner action is taken, the better. The board of Pilkington gave Roger Leverton several years before concluding that profitability was far too low compared to French rival St.Gobain and that the change process at the British glassmaker had simply taken too long. Leverton was unceremoniously replaced by a recently appointed Italian. But had Leverton been required to reach a profitability target by a certain time? If not, why not?

MISTAKEN APPOINTMENTS
Mistakes in appointments are much more likely to happen when the decision-taker hasn’t decided firmly what ‘the job entails.’ That’s asking for trouble, just as much as failing to exercise due care and attention over the actual choice. As the researchers heard: ‘The whole process of recruitment is extremely difficult and most people are very bad at it… because they don’t take enough time about it, in thinking it through, in checking references, in doing every sort of thing they can to find out if it’s the right person… even at this level.’

The words ‘this level’ refer to the CEO, but the situation described is general. You are not recruiting a person for their personal attributes alone, but on their fitness for the particular purposes of the business and for their ability to create the teamwork and cultural enviroment that will serve those purposes excellently. Any uncertainty about purpose, teamwork or culture will have immediately damaging results, as Mary Walton shows in an alarming account (Car: A Drama of the American Workplace) of events at Ford Motor.

The programme for the new Taurus, Ford’s flagship in the US, was based on the soundest principles of modern supply management. You choose a single supplier as a partner in both developing and making what you need. Walton earlier wrote an excellent book on W. Edwards Deming, whose ideas underpin an approach that was accepted by the East long before it came back to the West. Ford ‘had been persuaded by the Japanese that it was better to establish long-term, familial relationships with a few suppliers rather than play them off against each other with constant rounds of bidding. The result was supposed to be a harmonious give-and-take between supplier and supplied.’

So far, so good. Unfortunately, the style of the Taurus programme manager, Dick Landgraff, who believed in the high decibel school of management, was inimical to the new philosophy. If cost overruns were threatened, Landgraff would say, ‘Let’s bring these guys in and smash them’. At meetings with suppliers, he would ‘close the door and yell at them about cost overruns. Landgraff didn’t care if he wasn’t Mr Nice Guy.’ In one sense, Mr Nasty won: the Taurus came in on time and on budget. But Ford lost.

In one example, Walton gives a horrifying account of the near-disasters in seat design and manufacture – work previously done in-house. Having closed down its own seat-making capability, Ford was utterly dependent on a young and over-stretched firm named Lear. That sounds a loud warning about supplier partnerships: the choice of partner is as crucial as any personnel appointment, and the partnership must be as tightly controlled and smoothly managed as the overall programme.

BULLYING TACTICS
You can’t afford errors like Ford’s poor choice, nor its late approval of the seat design, nor the cultural clashes between supplier and customer. Pernicious side-effects may well follow if you try to cure such mistakes by bullying tactics. According to Walton, the difficulties with suppliers ‘symbolised an entire project gone bad. Ford pushed too hard on many fronts.’ She links this basic error to the fact that the Taurus proceeded to flop in the marketplace: the top-seller for five golden years fell to third.

The implication is that Mr Nasty may make things happen, but that Mr Nice Guy makes them happen better. Also, the appointment of tough, hard-driving, ‘Ed Says’ shouters is a sign of possible deeper problems in the organisation. Consider this view from Taking Charge: ‘The more autocratic and centralised the prevailing management style, the less likely it is that individuals at lower levels will have been given the space and authority to develop their own confidence and competence.’

The link between organisational behaviour and the conduct of individuals is evidently powerful. In business, as in personal life, the bullying manner is often a cover for lack of confidence, which is intensified by ‘or-else’ organisational pressures: ‘bring the Taurus in on budget, or else’. The prime purpose of the whole programme was surely to create a new car even more successful than its predecessor: meeting the cost parameters was an important, but subordinate aim.

Since the success or failure of project leaders and CEO appointments alike hinges on the right choice and prioritisation of objectives, unless that correct choice governs the selection of the leader and everything else, the project or the company is likely to fail. How you then react to that failure is vitally linked with another question raised at the outset, which is the degree of power allowed to the incumbent. The clue lies in this pregnant sentence: ‘The key is to understand that no project is complete until it is systematically reviewed and its lessons learned.’

Here, Professor David Garvin of Harvard Business School is talking about the way in which the US Army has been improving its ‘management’. The conduct of war has many analogies with running a business, and the HBS case study believes that the army ‘has perfected a remarkably efficient process for correcting its mistakes and sustaining its successes.’ The ‘action review’ method amounts to no more than, to quote the Wall Street Journal, ‘reviewing what happened and applying its lessons.’ Boston University’s School of Management calls the result ‘a process of continuous learning and improvement’ – precisely what the work of any chief executive or manager of any kind should engender.

Indeed, to ‘sharpen your leaders’ is how one general describes the whole purpose of the process, which for the military involves drawing the lessons of both simulated combat and the real thing. In management, the lessons of failure teach more than those of success. But the routine policy of firing the authors of failure and promoting the successful teaches nothing. That was a key reason for the celebrated failure of the army in Vietnam. The constant change of officers meant that the US didn’t fight for nine years, but for one year nine times. Managers also rotate quite frequently. But there’s no reason why they should be condemned to make the same mistakes as their predecessors – or themselves.

ACTION REVIEW PRINCIPLE
The action review principle matches Bob Baumann’s policy of information gathering, teamwork and strategy review at SB – and should certainly help to avoid that folly. When any programme is started, or appointment made…

1. Agree clear objectives, first in written terms, then translated into relevant numbers, financial and non-financial.
2. Stage regular review meetings at which progress is measured against the objectives, and both adverse and favourable deviations are analysed and explained.
3. Initiate action to (a) correct the effects of the adverse deviations (b) ensure that the causes do not recur (c) codify and learn the lessons of failure and success.

The obvious question is who conducts the reviews. The usual boss-subordinate process is not appropriate, since the object is to get things right, not to award blame – and the responsibility could lie with the boss. Interestingly enough, Robert Allen at AT&T instituted evaluation of his performance by his subordinates. Its ineffectiveness can be judged by the results. A collegiate group – non-hierarchical and not ‘Ed Says’ – is required.

Thus the answer to the three questions changes. (1) Who’s in charge here? A primus inter pares, a leader among equals. (2) How much power? What’s needed to lead the group effectively. (3) How long a stay in the event of failure? Use the action review principle, and failure will become the springboard of success as purpose, teamwork and culture fuse into a vital whole.

December 5, 2008 at 04:04 Leave a comment


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